Refund Policy

Refund Policy

Thank you for shopping at Basata-egypt 

Eligibility for Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us on whatsapp wa.me/20115395943